In a decade-long ordeal, a homebuyer who booked a flat in Gurgaon in 2013 for Rs 1.16 crore faced repeated delays and unfulfilled promises by the builder, resulting in significant financial and emotional distress. Despite paying Rs 1.07 crore over the years, the builder failed to commence basic construction on the flat and later convinced the buyer to shift bookings to two additional projects, both of which also remained incomplete. Frustrated by the inordinate delay, the buyer filed a complaint with Haryana RERA, seeking a refund and compensation. After thorough investigation, RERA found the builder guilty of negligence and misrepresentation, rejecting the builder’s claim of delays due to "force majeure" conditions like the pandemic.
Haryana RERA ordered the builder to refund Rs 1.07 crore along with 11.1% interest per annum, amounting to Rs 2.26 crore. Legal experts highlighted this case as a significant reminder of a buyer's right to timely possession under the Real Estate (Regulation and Development) Act, 2016 (RERA). The judgment underscored the accountability of developers to adhere strictly to timelines and ethical practices to maintain public confidence and avoid litigation. This case sets a precedent, empowering buyers to take action against delayed or incomplete projects, ensuring their investments are safeguarded.